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Cultural Competency in Management—for Better Business Results
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Cultural Competency in Management—for Better Business Results
CSI-300 /
Non Credit
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| Date: March 14 &15, 2007
Time: 8 a.m. - 12 p.m. (noon)
Location: University of Miami James L. Knight International Center, Downtown Miami - Fourth Floor, Flamingo Room
Price: $495 (includes materials, parking and coffee breaks)
OVERVIEW
Cultural competency is the skill of acquiring and integrating cross-cultural knowledge about individuals and groups to transform attitudes, behaviors, values, standards, policies, and practices. Cultural competency in business enables organizations and individuals to work effectively with employees and clients in cross-cultural situations to improve relationships and business performance. Since the process is developmental, dynamic and ongoing, it requires self-assessment and a commitment to take action and achieve results.
The objectives of the workshop are:
- Understand the concept of cultural competence within a business setting
- Identify the role of the individual
- Provide resources for establishing policies and procedures that reflect diversity of client base
- Develop skills for interacting and communicating among different people
- Discover how cultural competency can improve your overall business strategy
The benefits of cultural competency:
- Build strong “global” relationships and recognize boundaries
- Enhance business results and reputation through “levels of action” in a strategic culturally aware systems approach
- Identify work contexts, stereotypes, perceptions, barriers, and cultural subtleties and cues
- Negotiate more than one culture
- close the gap between “knowing” and “doing”
- Illustrate important differences among cultures/individuals
- Improve communication despite accent and language barriers
- Provide more effective motivation of your work-group
- Open mind to alternative view points and work styles
- Promote better understanding of presentation styles, behaviors, and language facility
- Establish synchronization in the workplace through an understanding of perspectives
- Reduce likelihood for lawsuits stemming from inequitable treatment
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| INSTRUCTOR
Suzanne Quinn, M.A.
Founder of the SteeleQuinn Consulting Group
Ms. Quinn has over 12 years of experience working in multi-cultural settings in the non-profit sector, and significant familiarity developing targeted educational and outreach programs which reflect best practices in victim advocacy. Her commitment to the promotion of social justice and cultural competency is rooted in a lifetime living and working in underserved communities. She has witnessed the positive changes that result from living in a multicultural society.
Among her professional experiences, Ms. Quinn served as Program Manager for the International Rescue Committee’s Human Trafficking Program in Miami, Florida. She also served as Program Director of City Year Detroit, a national leadership development program that focuses on diversity and youth empowerment. Her experience working in diverse communities in the United States is further enhanced by her global perspective, developed through international work in Mozambique, South Africa, and Bosnia.
Ms. Quinn holds a Bachelor of Arts in Political Science, specializing in peacekeeping and conflict studies from Wayne State University in Detroit, and a Master of Arts in International Administration from the University of Miami, Coral Gables.
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